METRO ELITE TRANSFER
Terms and Conditions
Read the service terms before confirming your reservation. For questions about your trip, contact Metro Elite Transfer.
1. Deposits
All deposits are non-refundable, except in the case of a cancellation initiated by Metro Elite Transfer as described in Sections 16 and 18.
2. Mechanical Breakdown
Metro Elite Transfer is not liable for any mechanical breakdowns that may occur during the charter. In such cases, the Company will make every effort to reschedule the service to compensate for the lost time, based on mutual agreement.
3. Damage Liability
The client assumes full financial responsibility for any damage caused to the vehicle by themselves or members of their party during the rental period. A fee of $100.00 will be charged for each carpet or seat burn. A sanitation fee of $250.00 will apply as necessary.
4. Alcohol and Drug Use
The consumption of alcohol and the use of drugs are strictly prohibited by law. Any fines incurred as a result of such activities will be the responsibility of the client.
5. Driver's Discretion
The driver reserves the right to terminate the service without refund if the client or any member of their party engages in inappropriate or illegal behavior.
6. Dashcam Recording
By utilizing Metro Elite Transfer services, clients consent to the possible recording of their journey via in-vehicle dashcams. These recordings, which may include both audio and video, are used primarily for safety, monitoring driver behavior, and ensuring security. The recorded data may also be utilized for internal training, dispute resolution, and compliance purposes.
7. Safety Regulations
Standing through the sunroof is strictly prohibited by law. Smoking is not permitted in some of our vehicles, at the driver's discretion.
8. Overtime Charges
Overtime charges will apply after the first 15 minutes of the prearranged time as specified on the run sheet.
9. Winter Conditions
Metro Elite Transfer is not responsible for delays or cancellations due to unsafe winter road conditions (e.g., unsalted roads, accidents, etc.).
10. Lost Articles
Metro Elite Transfer is not liable for any personal items left in the vehicle.
11. Payment Terms
The balance of the service fee is due and payable to the driver on the day of the service, prior to the start of the journey. Vehicles cannot be loaded beyond their seating capacity.
12. Client Cancellation and No-show Policy
Cancellations made by the client less than 24 hours before the scheduled pickup time, or in the event of a no-show, are non-refundable. This policy applies only to cancellations initiated by the client.
13. Domestic Flight Waiting Time
Clients are granted a 30-minute grace period for waiting time upon the landing of domestic flights. After this period, a charge of $2.00 per minute will apply.
14. International Flight Waiting Time
Clients are granted a 60-minute grace period for waiting time upon the landing of international flights. After this period, a charge of $2.00 per minute will apply.
15. Canada Runs & Customs Delays
For services to Canada, in the event of a delay caused by Canadian customs due to issues on the client's part, the client will be responsible for a waiting time fee of $2.00 per minute, continuing until the issue is resolved and the vehicle is cleared by customs.
16. Quotations and Pricing Errors
All quotes are provided in good faith but remain subject to verification and correction. In the event a quote is issued in error, including clerical, typographical, calculation, or dispatch errors, Metro Elite Transfer reserves the right to correct the quoted price and notify the client of the corrected rate as promptly as possible. The client may accept the corrected rate or decline it. If the corrected rate is declined, either party may cancel the reservation, in which case any deposit or payment collected will be refunded in full. Metro Elite Transfer shall not be bound to perform any service at an erroneously quoted price, and a full refund of amounts paid shall constitute the client's sole and exclusive remedy in connection with a pricing error.
17. Right to Refuse Service
Metro Elite Transfer reserves the right, at its sole discretion, to decline, cancel, or discontinue service to any individual or group, including for abusive, harassing, or inappropriate conduct directed at Company staff, drivers, or representatives, whether in person, by phone, or in writing. This right shall be exercised in accordance with applicable law and shall never be based on race, color, religion, national origin, sex, disability, or any other legally protected characteristic.
18. Company-Initiated Cancellations
If Metro Elite Transfer cancels a reservation for any reason other than the client's breach of this Agreement or the conduct described in Sections 5 and 17, any deposit or payment collected for that reservation will be refunded in full. Such refund shall constitute the client's sole and exclusive remedy, and Metro Elite Transfer shall not be liable for any indirect, incidental, or consequential costs, including the cost of securing alternative transportation.
Read the Metro Elite Transfer privacy policy. Section 6 above describes possible in-vehicle audio and video recording.